Questions are welcome

Let’s sort it out together.

Waiting on an order, deciding between options or unsure what to do next? Tell us what is happening and we will help make the next step clearer.

Normally within 1–2 business days
A useful reply starts with details. For order questions, include your order number and checkout email.

Tell us what’s going on.

Choose a topic and share the details you have. We will read the whole message and reply to the email address below.

Add this for delivery, cancellation, return or damaged-item questions.

This form cannot accept files. Describe the issue and keep any useful photographs, shipping label and packaging; we will request them by email if needed.

We use the information you submit to respond to your request and provide customer support. Privacy policy

A quicker path

A little preparation goes a long way.

Start with the FAQ or add the details that match your situation. We will take it from there.

01

The answer may already be waiting.

Our FAQ covers delivery, returns, discounts, product care and other common questions.

Browse the FAQ 02

Help us find your order quickly.

Include the order number and the email address used at checkout so we can look in the right place first.

Go to the contact form 03

Photos can wait.

The form cannot accept attachments. Describe the problem first and keep the item and packaging nearby; we will request photos if needed.

Tell us what happened

Before you press send

One of these may save you an email.

Quick answers to the questions that most often come up around orders and delivery.

See every frequently asked question
Where can I find my tracking link?

We send tracking information to the email address used at checkout when it becomes available. Check your spam or promotions folder if you do not see it. A carrier’s first scan may not appear immediately after the email arrives.

How quickly will PawKoda reply?

We normally reply within 1–2 business days, Monday through Friday. Messages received after hours, on weekends or on Canadian statutory holidays are reviewed on the next business day.

What should I include for a damaged item?

Include your order number and explain what arrived and what is wrong. Please keep the item, shipping label and packaging. The contact form cannot accept attachments, so we will reply by email if photographs are needed.