Return and Refund Policy
Last updated: August 27, 2026
We want you to feel confident ordering from PawKoda. This policy explains when an item can be returned and how refunds are handled.
30-day return window
You may request a return within 30 days after your order is delivered. The return window begins on the confirmed delivery date, not the purchase date.
Return eligibility
To qualify, an item must be unused, unworn, unwashed, free of pet hair or odours, and in its original condition with all tags, manuals, accessories, and packaging. You must also provide your order number or other proof of purchase.
Items showing wear, chewing, scratching, improper use, accidental damage, or missing parts may be refused or receive a reduced refund where permitted by law.
How to start a return
Email support@pawkoda.com with your order number, the item you wish to return, and the reason for the return. Do not send a package before receiving return authorization and instructions. The approved return address may differ from our business contact address.
Return shipping
For a change of mind, sizing issue, or exchange, the customer is responsible for return shipping and any related carrier charges. We recommend using a tracked service because PawKoda cannot refund a return that is lost in transit.
If the item is defective, damaged on arrival, or different from what you ordered, contact us as soon as possible with clear photos. After we verify the issue, PawKoda will arrange an appropriate solution and cover reasonable return shipping when a return is required.
Refunds
We will inspect authorized returns after they arrive. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit.
Original shipping charges, if any, are not refundable unless the return results from our error or applicable law requires otherwise. PawKoda does not charge a restocking fee.
Exchanges
The fastest way to receive a different size or item is to return the eligible item and place a new order after your return is approved.
Items that cannot be returned
- Gift cards
- Personalized or custom-made products
- Final-sale items clearly marked as final sale before purchase
- Opened hygiene-sensitive products that cannot safely be resold
Please contact us before purchasing if you are unsure whether an item is eligible.
Order cancellations
Contact us immediately if you need to cancel an order. We will try to help, but cancellation is not guaranteed after fulfilment has started or the order has shipped.
Contact us
PawKoda
134 Brunswick Ave
Toronto, ON M5S 2M2
Canada
Email: support@pawkoda.com
Website: pawkoda.com