Shipping Policy

Last updated: August 27, 2026

This Shipping Policy explains how PawKoda processes and delivers orders placed through pawkoda.com.

Where we ship

We currently ship to addresses within Canada. We do not ship to P.O. boxes where the carrier cannot complete delivery.

Shipping cost

Standard shipping is free on orders delivered within Canada. Any optional expedited service or additional charge will be shown clearly at checkout before payment.

Order processing

Orders are normally prepared within 1–2 business days after payment is confirmed. Orders placed on weekends or Canadian public holidays begin processing on the next business day.

Estimated delivery time

Standard delivery normally takes 4–8 business days after dispatch. Delivery estimates are not guarantees and may be affected by remote destinations, severe weather, carrier disruptions, high-volume periods, or other circumstances outside our control.

PawKoda may use third-party fulfilment and delivery partners. If an order contains multiple products, the items may arrive in separate packages and tracking emails.

Tracking

When tracking is available, we will email it to the address used at checkout. Tracking may take up to 48 hours after dispatch to show movement.

Address changes

Please check your delivery address carefully before placing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee an address can be changed after an order enters fulfilment, and customers may be responsible for costs caused by an incorrect or incomplete address.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period or your order has not arrived within the expected timeframe, email us with your order number. If a package arrives damaged, keep the packaging and send clear photos so we can investigate with the carrier.

Contact us

PawKoda
134 Brunswick Ave
Toronto, ON M5S 2M2
Canada
Email: support@pawkoda.com
Website: pawkoda.com