How can we help?

Once your order ships, we email a tracking link to the address used at checkout. It can take up to 48 hours for the carrier's first scan to appear. If your estimated delivery window has passed, email support@pawkoda.com with your order number and we will check it for you.

Most Canadian orders arrive within 5–10 business days after dispatch. Your exact estimate appears at checkout and in your order confirmation. Remote and northern regions may need additional time, and we will email tracking as soon as your parcel is on the way.

Standard tracked shipping is free within Canada when your order subtotal reaches C$44 after discounts and before tax. Orders below C$44 are charged C$4.99 for standard tracked delivery.

Email support@pawkoda.com as soon as possible with your order number and the requested change. We will try to update or cancel the order before fulfilment begins, but changes cannot be guaranteed once processing has started or the parcel has shipped.

Measure your pet using the instructions on the exact product page and compare the result with that product’s measurement chart. Do not rely only on breed or weight. If your pet falls between sizes, contact us before ordering.

Keep the item clean, unused outdoors and in its original condition and packaging. Email support@pawkoda.com within 30 days of delivery with your order number, product name and the size you need. We will review the item and guide you through the available return or exchange options.

Eligible items may be returned within 30 days of delivery when they are unused, clean and in their original condition with packaging. Opened hygiene-sensitive or personal-care items cannot be returned unless they arrived damaged or defective. Return shipping is normally the customer's responsibility unless the item is damaged, defective or incorrect. Contact us before sending anything back so we can provide the correct return instructions.

We will inspect your approved return after it reaches the designated return location. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the credit to your account.

Follow the care instructions supplied with the exact product. Before washing, fasten closures and remove detachable parts where directed. Use only the approved washing and drying method shown on the product page or care label.

Email support@pawkoda.com within seven days of delivery with your order number and clear photos of the item, packaging and shipping label. Our team will review the issue and help arrange an appropriate replacement, refund or other resolution.

Enter an eligible code in the discount field at checkout before payment. Code combinations and exclusions depend on the terms of the specific promotion.

PawKoda is currently designed for Canadian customers. If international delivery becomes available, eligible destinations and rates will appear at checkout.