Privacy Policy

Last updated: August 27, 2026

This Privacy Policy describes how PawKoda (“PawKoda,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit pawkoda.com, purchase from us, contact us, or otherwise use our services.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and account information: name, email address, telephone number, mailing address, login details, and communication preferences.
  • Order information: products ordered, billing and shipping details, transaction status, returns, refunds, and order history.
  • Payment information: payment providers process card or wallet details. PawKoda does not receive or store your complete card number or security code.
  • Customer service information: messages, photos, reviews, and other details you voluntarily provide.
  • Device and usage information: IP address, browser, device type, cookie identifiers, pages viewed, referring pages, approximate location, and interactions with our store.

We collect information directly from you, automatically through the website, and from service providers such as Shopify, payment processors, delivery partners, analytics providers, and advertising platforms.

How we use personal information

  • Provide, operate, and improve our store and services
  • Process payments, fulfil orders, arrange delivery, and manage returns or refunds
  • Communicate about orders, accounts, support requests, and policy updates
  • Personalize content and measure store performance
  • Send marketing where permitted by law and according to your choices
  • Detect fraud, protect customers, secure our store, and enforce our terms
  • Comply with legal, tax, accounting, and regulatory obligations

Cookies and similar technologies

We and our service providers use cookies, pixels, and similar technologies to operate checkout, remember preferences, understand site use, prevent fraud, and support advertising. Browser settings can block or delete cookies, but some store features may not work correctly. Where required, we request consent before using non-essential technologies.

How we disclose information

We may disclose personal information only as reasonably necessary to:

  • Shopify, which hosts and operates our online store
  • Payment processors, fraud-prevention providers, fulfilment partners, carriers, and customer-support tools
  • Analytics, advertising, and marketing providers, subject to applicable consent requirements
  • Professional advisers, regulators, courts, or law-enforcement authorities when legally required
  • A buyer or successor in connection with a lawful business transaction
  • Other parties at your direction or with your consent

We do not sell personal information for money.

Marketing communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. You may still receive transactional messages about orders, accounts, security, or customer service.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfilment, customer service, fraud prevention, legal compliance, dispute resolution, and recordkeeping. Retention periods vary by the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online transmission or storage method is completely secure, so we cannot guarantee absolute security.

International processing

Shopify and other service providers may process information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws. We use service providers and safeguards appropriate to the information and services involved.

Your privacy rights

Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where consent is the legal basis, or ask questions about our privacy practices. We may need to verify your identity before completing a request, and legal exceptions may apply.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy regulator in your province.

Children

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request its deletion.

Third-party links

Our store may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted here with a new “Last updated” date.

Contact us

Questions, privacy requests, and complaints may be sent to:

PawKoda
134 Brunswick Ave
Toronto, ON M5S 2M2
Canada
Email: support@pawkoda.com
Website: pawkoda.com